PQI is your quality philosophy, enforced in your product.
Change it once. Greenflash applies it everywhere.
What PQI actually does
PQI turns quality from a subjective debate into a consistent system. You decide what matters. Greenflash uses that definition to:- Prioritize what deserves attention first Interactions and prompts are ranked by impact on your quality bar.
- Track product health with a single, meaningful score One trendline that reflects your goals, not a generic average.
- Generate better suggestions Prompt and guardrail recommendations optimize for your priorities, not best-practice folklore.
What you can weight
PQI is composed of signals grouped into four categories. Each weight is a value judgment.| Category | What it captures | Example signals |
|---|---|---|
| User Satisfaction | How users feel about the experience | Ratings, sentiment, tone |
| Growth & Intent | Whether conversations drive outcomes | Commercial intent, upgrades, conversions |
| Friction & Reliability | Where users struggle or the system breaks | Confusion, frustration, failed resolutions |
| Safety & Fairness | The non-negotiables | Hallucinations, jailbreaks, toxicity, bias |
How to configure PQI weights
Start simple. PQI becomes powerful when it reflects a real tradeoff your team would actually defend. Practical approach:- Pick your primary outcome Revenue? Resolution? Trust? Choose one and weight toward it.
- Keep a “non-negotiables” floor Even if you’re revenue-first, keep safety signals meaningful so the system can protect you.
- Weight what you can act on If a signal can’t be influenced by product or prompt changes, de-emphasize it.
- Close the loop with business outcomes If you track upgrades, churn, or conversions, connect them via Business Events so PQI reflects reality—not vibes.
Why this matters
PQI makes Greenflash useful under pressure. When quality drops, you don’t want more dashboards. You want the right interactions surfaced and the right fixes suggested. PQI ensures that happens automatically.You can technically zero out inconvenient signals. That is not optimization.
If you want Greenflash to protect you, keep safety weights meaningful.
What changes when you change PQI
Changing PQI weights changes what Greenflash considers “high impact” and what it surfaces first. What you’ll notice:- Dashboards and drilldowns reorder Conversations, prompts, and issues are re-ranked by impact on your current definition of quality.
- Insights emphasize different problems The “top issues” shift toward whatever you weighted up.
- Suggestions target different fixes Recommendations optimize for your priorities (and the tradeoffs you encoded).
If you’re doing a before/after review, note when you changed PQI weights so you can interpret shifts in trendlines and rankings correctly.
Opinionated weight profiles
These are not best practices. They are stances. Choose the one that matches how your product wins.Revenue-first
Growth without delusion. Optimize for conversion and retention without sacrificing trust.- Weight up intent and positive outcomes
- Keep meaningful hallucinations and jailbreaks
- Top conversations align with revenue movement
- Suggestions focus on intent capture and drop-off reduction
Support-grade reliability
Fewer escalations. Less churn. Optimize for first-try resolution.- Weight up struggle, frustration, and resolution
- Include negative outcomes like cancellations or escalations, if tracked
- Drilldowns surface stuck conversations first
- Suggestions emphasize clarity and next-step correctness
Safety-first
For regulated or high-risk domains. If safety is the product, PQI should treat it that way.- Weight up hallucination, jailbreak, toxicity, and bias
- De-emphasize growth until safety stabilizes
- Top issues are trust failures, not cosmetic UX problems
- Suggestions prioritize guardrails and refusal correctness
A simple example, with real consequences
Two conversations are evaluated using the same underlying signals—but PQI weights change what gets prioritized.
Conversation A
User is happy.
Satisfaction is high.The assistant, however, hallucinates a policy detail.
Conversation B
Satisfaction is slightly lower.The user completes an upgrade.
No safety signals are triggered.
How PQI changes the outcome
- With satisfaction-heavy weights, Conversation A is surfaced first.
- With growth/intent-heavy weights, Conversation B is surfaced first.
Why this matters
That single preference determines:- which conversations are reviewed next
- what your insights page emphasizes
- what Greenflash suggests you change
PQI doesn’t explain outcomes. It decides which ones matter.
Where to go next
Prompt Optimization
Make changes that align with your quality definition, not generic advice.
Business Events
Close the loop by weighting real outcomes.